Shipping Policy
MD Lifestyle believes in customer satisfaction. Kindly find all detail regarding shipping and delivery below.
Where All Do We Deliver?
We deliver to all and any postal address around the India. Courier companies do not deliver to P.O.Box address, so we request you to provide full street address with pin code / zip code.
Transit Times
If you ordered two or more items, you may receive them in multiple boxes on different days, because of varying item availability and shipping locations. Often, products will be shipped separately from one another for added safety in transit, so you may receive more than one delivery to your address.
Shipping
Free Shipping Within India
We are happy to provide free shipping for any orders that are delivered within India.
There are no pick-ups from the store on Sundays and public holidays, as our logistics partners do not pick-up packages on those days.
Shipment and Tracking Details
We will send you an email regarding the shipment of your order, as soon as the items are handed over to the Courier. These alert emails will contain the tracking number and courier companies website details along with expected date of delivery. You may also check the same on our order status page or, by logging in to the My Account section on our site. Tracking numbers for orders shipped might take 24 business hours to become active on the courier websites. Please report us within 24 hours, if you find any gap with respect to the parcel delivery.
Please do ensure to keep a track on the order delivered email triggered from our side once the item is delivered. The email gets triggered as soon as we have the update from our courier partners. In case, you have not received the product within 5 working days after receiving the tracking details from us, please do track the shipment once at your end or, do touch base with us in case the tracking details lacks any clarity.
For any discrepancy with respect to delivery, we will not be able to entertain any case reported post 48 hours of the delivery or, post 48 hours of receiving the order delivered mail from our side.
Estimated Delivery Times
|
Country |
Handling Time |
Transit Time |
|
India |
0 - 3 Days ( Mon - Fri ) |
3 - 7 Days ( Mon - Fri ) |
Order Cut Off Time: 5:00 PM (GMT+05:30) India Standard Time (Kolkata)
Packing Method
All products are first polythene packed then put in corrugated box. All orders are shipped by Ist Class Air courier services and home delivered within approximately 3-5 working days after dispatch of the shipment.
Shipment Delays
1. In case the parcel can be delayed due to weather issue, strikes or any problem, please don't blame us and understand this thing. We do inform you regarding the status.
2. No refund or returns will be entertained during such times.
3. Saturdays, Sundays and public holidays are not set as business days for standard deliveries.
SALE
Discount coupon codes are not applicable on sale products.
Note - In accordance with our policy, all items marked as 'Sale' are considered non-returnable.
Shiping Methods
Our courier agents are FedEx / DTDC / BLUEDART / Delhivery / IndiaPost / MAHAVIR / XPRESSBESS / SMARTR / ECOM EXPRESS Courier etc.
Address Change Requests
Once an order is registered, you cannot make any alterations. However, address alteration requests may be accommodated within 24 hours of placing the order. You may Email us your alteration request and the needful will be done.
Multiple Address Order
Currently this option is not available. However, if you want to send the product to different addresses, you can place multiple orders.
Incorrect or Incomplete Address
Please note: some courier companies charge a penalty for incorrect shipping addresses, wherein the address and zip code do not match. The customer will, without exception, bear the cost of any such penalties and/or fees, not MD Lifestyle. Please make sure your shipping address is correct.
In the event of a reshipment of the same order, customers will be responsible to pay re-shipping charges for the reshipment.
And in case there is a delay in Shipping?
The "Availability" as mentioned on our website against each item is an approximate count of days it would take to dispatch the order from our warehouse.
If, for any reason, there is going to be a delay in shipping because an item is 'Out of Stock' or if there is an unusual delay in filling an order, we will notify you by e-mail. We may also choose to deliver your order in multiple consignments (for multiple item orders with differing "Availability"). In some cases, we would offer to refund you for unfulfilled part of the order in case of our inability to resolve the order within a reasonable period of time.
At times, due to situations beyond our control, delays may occur. Refund, Returns, Replacement & Exchange would not be entertained in case of such scenarios. However, benefits such as Store Credit would be provided on a case-to-case basis. These can be used for future shopping on the site.
What happens if my order is lost in transit?
If a shipment is lost in transit, we wait for 15 days and then reprocess/reship the order. If you have any question about our shipping policies, please visit our Help Desk section or you can Email us
If you have any further questions about our shipping policy please reach out to our customer support team at
Call us: (+91) 75739 11900
Email: help.mdlifestyle.com
Address: shop number:- c-415, ground floor, New Bombay Market, umarwada Road, Near avadh textile Market, Surat, Gujarat, 395010